"Everyone expects the product they get at the end of the day will be to-spec and perform as expected. At ISM we go to great lengths to ensure we deliver on that expectation"— John Orr, Quality Assurance Manager
Assuring the quality of the products that go out our doors is critical. Our reputation and the loyalty of our customers depend on it. Every employee must be committed to it. From our investment in state-of-art machinery and technology to the highest certifications and a commitment to training, quality is the driving force behind everything we do.
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"Our team has several meetings at strategic points during the day to ensure our operations are keeping up with the schedule and our customers can hang their hat on our delivery dates"— Steve Zonir
Ensuring your project will be delivered to your door when planned and when you need it is a hallmark of what we do every day at ISM. From technology to processes and culture, our commitment to on-time delivery stands above.
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"I would have to say, our investment in technology —both in management systems and equipment—has given us a price competitive edge that can now compete with overseas operations"— Ann E. Rutkowski – Marx, Controller
Staying on-budget on behalf of our customers involves a combination of exceptional technology, planning and communication. Our state of the art equipment assures both a high level of quality and a high level of efficiency. Our continuous improvement processes brings nearly 50 years’ experience to every project to ensure your project runs as efficiently as possible. And, communication throughout the project to make sure everyone is on the same page and pushing in the same direction. We handle that attention to detail very well. Our investment in technology and people make all the difference.
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ISM continually invests in equipment to ensure our capabilities can compete with any manufacturer anywhere
From highly automated FMS (Flexible Manufacturing Systems) to CNC Milling and Turning Equipment to High Speed Sawing, Boring and Manual Milling & Turning equipment; each machine is backed up by at least one additional machine with similar or identical capability. This level of redundancy ensures every customer project stays on track in the event of an unplanned event. Our investment in state-of-the-art equipment and a superior maintenance program ensures the highest level of quality, and reliability at a price that is competitive world-wide.
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Over the nearly five decades ISM has been in business we have worked with customers across very diverse industry categories. Our experience includes:
When you make the decision to choose a manufacturing partner you trust that things will go as expected; the ISM Customer Service department acts as your eyes and ears on-site to ensure it does.
You simply will not find a better customer service department than ISM. Each of our customer service representatives (CSR’s) take ownership of your order from the time the order is initiated until the last part leaves the loading dock. They are your first point of contact and assume responsibility for ensuring your order is correct and on-time through every step of production. Should your priorities change, your customer service representative is your advocate to ensure all changes are completed and the order delivered as expected, no surprises. Our goal is to ensure your experience with ISM is positive and you are highly satisfied with every order completed by ISM.
Understanding how well we are fulfilling our customers’ needs and expectations has been an important factor of our success over the years. We make it a habit to survey our customer’s satisfaction on a regular basis.
While we know testimonials are important, we also know you may be more interested in talking directly with our customers about their experiences. We encourage you to do so. Please contact us for a list of references that have agreed to answer your questions.
CLICK HERE to view what customers have told us about their experience with ISM.
Check out our gallery of machining projects. If you do not find an example of the project you have in mind give us a call at 814-833-9876
With nearly 50 years of continual growth, investment and facility expansion, ISM remains debt free. Our financial strength means our suppliers are paid on-time every-time. And strong relationships with suppliers, means better pricing, availability and delivery for our customers projects. Short-lead projects are rarely an issue. The diversity and quality of our customers and our conservative financial protocols combine to ensure ISM will remain financially strong throughout your relationship as our customer.
If for any reason the following pages do not resolve your questions about us, please do not hesitate to give us a call.
Let’s start a conversation about your projects and the solutions we can uniquely provide. 814-833-9876