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WE2_MASTER

 

 

 

 

 

 

“ISM looks to see the business through our customer’s eyes.  We focus on quality, delivery and customer service for each manufacturing project in order to serve our customers better.”   Jim Rutkowski, Jr., ISM General Manager & Treasurer

 

“The company owes its success to a tradition of consistency that is as important today as it was in the 1967. Quality, delivery and customer service are the 3 components that have made ISM successful.” Ann E. Rutkowski-Marx, ISM Secretary & Business Manager

 

 

CUSTOMER SERVICE

ISM Customer Service Philosophy: Better, faster, smarter and made in the U.S.A.

Mailing and shipping address: Industrial Sales & Manufacturing, Inc. 2609 West 12th Street Erie PA 16505

Telephone: 814-833-9876 FAX: 814-838-6250

ISM offers fast, reliable customer service for our machined, fabricated and assembled components. The ISM philosophy brings together a solid history, proven expertise, advanced technologies and a strong commitment to customer service. With state-of the-art technology, 3 buildings encompassing approximately 125,000 sq. ft. and highly skilled employees, ISM is exceptionally positioned to handle customer service requests quickly and manufacturing solutions promptly. As an ISM customer, you'll receive the highest level of commitment to handle even the toughest service project. As an ISM customer, you'll find our skilled employees stand ready to do whatever it takes to serve you better. The ISM philosophy embraces better, faster and smarter customer service - it is our edge.

ISM Customer Service Philosophy offers:

  • Pride in addressing our customers needs
  • Over 3 decades of manufacturing experience
  • State-of the-art technology
  • Approximately 125,000 sq. ft. manufacturing facility
  • Highly skilled and experienced employees
  • Exceptional product quality
  • Multiple product inspection checkpoints
  • Meet or exceed customer delivery requests
  • Rapid response to inquiries
  • Emergency work
  • Better, faster, smarter manufacturing
  • Made in the U.S.A.


Click here for assistance in reaching our customer service representative.

 

 

 

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